Below FAQ are some common concerns of our clients before purchasing the product.
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- Common Questions
Need Help?
If you have an issue or question that requires assistance, you can drop us an email to support@novutoy.com and we will get back to you within 24-36 hours!
Common Questions
Novutoy is a brand specializing in high-quality plush toys for enthusiasts and collectors.
We ship worldwide. Shipping times and costs vary depending on your location.
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Standard shipping: 5-10 business days
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Express shipping: 2-5 business days
Exact delivery times may vary.
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay.
All sales are final. We do not accept returns or exchanges unless the item is damaged or defective upon arrival.
If your order arrives damaged, please contact us within 48 hours with photos, and we will assist you in resolving the issue.
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